Privacy Policy

Last updated: September, 2026

INDIE CHARGE, LLC, doing business as Indie Software ("Indie Software," "we," "us," or "our"), operates the Indie Software website and provides Indie POS and related products and services.

This Privacy Policy explains how we collect, use, disclose, and protect information when you use our websites, applications, products, support services, and other services we provide (collectively, the "Service").

Information We Collect

We may collect information that you provide directly to us, including:

• Name
• Email address
• Telephone or mobile phone number
• Business information
• Mailing or billing address
• Support requests and communications
• Other information you voluntarily provide to us

How We Use Information

We may use the information we collect to:

• Provide and operate our products and services
• Identify and communicate with customers
• Respond to support requests and questions
• Send service-related communications
• Maintain and improve our products and services
• Protect against fraud, abuse, or security threats
• Comply with applicable legal obligations

SMS Messaging

At INDIE CHARGE, LLC, doing business as Indie Software, we respect your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

Data Collection: We will collect your name, email address, and mobile phone number when you sign up for SMS updates. This information will be gathered through our paper form. Instructions on how to opt in and opt out of SMS messaging are provided through the paper form.

Data Usage: We use your data solely for informational text messages and internal messages about our service.

Data Security: We protect your data with secure storage measures designed to prevent unauthorized access.

Data Retention: We retain your information for as long as you are subscribed to our SMS service. You may request deletion at any time by contacting us at service@indieapp.com.

Message and Data Rates May Apply: Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring and message frequency varies based on communication needs.

Help and Contact Information: Contact INDIE CHARGE, LLC / Indie Software at 1-800-257-3431 or service@indieapp.com for HELP or to STOP or CANCEL receiving messages.

Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to service@indieapp.com or 1-800-257-3431. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed, and we will remove your number from our list within 24 hours.

You can send HELP for additional assistance, and you will receive a text including our phone number, email address, and website. We are here to help you.

Carrier Non-Liability: Carriers are not liable for any delayed or undelivered messages.

Non-Sharing: INDIE CHARGE, LLC / Indie Software does not share your data with third parties for marketing purposes.

INDIE CHARGE, LLC / Indie Software does not sell, rent, or share collected mobile phone numbers or mobile opt-in information with anyone.

Mobile opt-in information and consent are never shared with third parties for marketing or promotional purposes. Any information-sharing provisions described elsewhere in this Privacy Policy exclude mobile opt-in data and SMS consent information.

Children's Privacy

Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we learn that a child under 13 has provided personal information to us, we will take reasonable steps to delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

We encourage you to periodically review this page for changes.

Log Data

When you access our website or Service, certain information may be automatically collected by our systems or service providers. This may include your Internet Protocol ("IP") address, browser type and version, device information, pages visited, date and time of access, time spent on pages, and similar technical information.

This information may be used to operate, secure, troubleshoot, and improve the Service.

Cookies

Our website may use cookies or similar technologies to remember preferences, maintain functionality, and improve the Service.

You may configure your browser to refuse cookies or notify you when cookies are being sent. Some portions of the Service may not function properly if cookies are disabled.

Service Providers

We may use third-party service providers to help us operate our business and provide the Service. These providers may perform functions such as hosting, communications, payment processing, infrastructure, technical support, and other service-related activities.

These providers may access personal information only to the extent necessary to perform services on our behalf and are expected to handle that information appropriately and in accordance with applicable requirements.

The provisions in this section do not apply to mobile messaging opt-in information or consent. Mobile opt-in information and consent are specifically protected as described in the Data Sharing section below.

Data Sharing

Customer data is not shared with third parties for promotional or marketing purposes.

Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this Privacy Policy excludes mobile opt-in data.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or our SMS messaging program, you may contact:

INDIE CHARGE, LLC
Indie Software
Email: service@indieapp.com